POLICIES & FAQ

CRAFT & PRICING

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Each Three Trine piece is handmade using natural gemstones and precious metals. Pricing reflects the materials selected, fair labor, and the time-intensive process of small-batch craftsmanship by a single artisan. Due to the natural variation of gemstones and fluctuations in the metals market, prices may vary slightly from piece to piece.

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CUSTOM ORDERS

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Custom orders are quoted individually based on materials, metals, gemstones, and the time required to design and fabricate each piece.

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A 50% deposit is required to begin all custom work.

 

This deposit secures your place in my production schedule and goes toward:

 

• Communicating a mutual commitment to the custom process

• Design development and creative planning

• Time spent at the bench

• Sourcing and purchasing materials, including gemstones

 

Because custom pieces are made specifically for you, deposits are non-refundable and applied toward the final balance. The remaining balance is due upon completion, prior to shipment or pickup.

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Each custom piece is handcrafted with intention and care, making every design truly one of a kind.

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Custom Rings​

Once your custom ring is confirmed, a complimentary ring sizer will be sent if your ring size is unknown. This helps ensure an accurate fit before fabrication begins.

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SHIPPING & DELIVERY

 

Processing Time

• Ready-to-ship pieces ship within 3–5 business days.

• Custom orders ship once completed and the final balance has been received.

 

Shipping Method

• Standard shipping is sent via USPS. If you'd like expedieted shipping or UPS delivery, feel free to reach out prior to placing your order to discuss options and pricing.

• All orders ship with tracking and insurance.

• Shipping costs are standard $5 included at checkout. 

 

Address Accuracy

Please confirm your shipping address at checkout. Three Trine is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

 

Delivery & Transit

Delivery timelines are determined by the shipping carrier. Tracking details are provided once your order ships.

 

Lost or Delayed Packages

Three Trine is not responsible for carrier delays or packages marked as delivered. Please contact the carrier directly using your tracking information.

 

International Orders (if applicable)

International customers are responsible for any customs duties, taxes, or import fees. Please reach out to process order via invoice to include the shipping rate for sending location.

 

 

 

DO YOU ACCEPT EXCHANGES OR RETURNS?

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I gladly accept exchanges

Contact me within: 14 Days of delivery ship

Items back within:  21 Days of delivery
 

I dont accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be exchanged 
Because of the nature of these items, unless they arrive damaged or defective, I can't accept exchanges for: 

• Custom or personalized orders

• Items on sale; sales are final

ʙᴜʏᴇʀꜱ ᴀʀᴇ ʀᴇꜱᴘᴏɴꜱɪʙʟᴇ ꜰᴏʀ ʀᴇᴛᴜʀɴ ꜱʜɪᴘᴘɪɴɢ ᴄᴏꜱᴛꜱ. ɪꜰ ᴛʜᴇ ɪᴛᴇᴍ ɪꜱ ɴᴏᴛ ʀᴇᴛᴜʀɴᴇᴅ ɪɴ ɪᴛꜱ ᴏʀɪɢɪɴᴀʟ ᴄᴏɴᴅɪᴛɪᴏɴ, ᴛʜᴇ ʙᴜʏᴇʀ ɪꜱ ʀᴇꜱᴘᴏɴꜱɪʙʟᴇ ꜰᴏʀ ᴀɴʏ ʟᴏꜱꜱ ɪɴ ᴠᴀʟᴜᴇ.